Directions for Curbside Pickup

Place your holds using email, phone, app, or the catalog.

You will receive an email or phone call when your items are ready for pickup

You may schedule a time to pick up your books.

Your items will be upstairs at the front door. Please social distance. 

FAQs

How do I place a hold?

How will I know when to go to the library to pick up my items?

How do I schedule a pick up time?

What is Curbside pick up?

Why Curbside Pick up?

When can I come to the library to get my materials?

How do I return my materials?

How long does COVID-19 virus stay on books?

Why is the book I have returned still on my account?

How long can I keep my materials?

Will things change?

Can I donate books I no longer want to the library?

How do I place a hold?

Place holds on the items you want by calling 315-322-5673, emailing the library at madlib@ncls.org, or using the catalog at catalog.ncls.org. Make sure you select the Madrid Library as your pickup.

How will I know when to go to the library to pick up my items?

You will receive an email or a phone call when your items are ready for pick up. You may then call the library to schedule a pick up time. Pick up times are in 15 minute intervals. Check when can I come to the library to get my materials? to see what times the library is offering pick up.

How do I schedule a pick up time?

You can call the library (315) 322-5673 to schedule a pickup time.  We have one delivery a week, at this time, so items will average a one to two weeks wait time once you place a hold.

What is curbside pickup?

Curbside pickup is a way to borrow books from the library without coming into contact with anyone inside the library.

Why curbside pickup?

In order to be able to serve our patrons as well as to protect our staff, volunteers, and our high-risk population, the library is continuing to offer this service. It allows us to offer some of our services to everyone. Please refer to the COVID-19 update pages for more information.

When can I come to the library to get my materials?

Monday 2:15pm to 6:45pm
Tuesday 11:15am to 1:45pm
Wednesday 2:15pm to 6:45pm
Thursday 11:15am to 1:45pm
Friday 10:15am to 1:45pm
Saturday CLOSED
Sunday CLOSED

As of August 13, 2021, we are “open” to the public during regular business hours, but we request that all patrons wear a mask while in the library.

Call the library (315) 322-5673 if you wish to schedule a pickup time for one of the above days.

How do I return my materials?

At this time materials may be returned inside the library or at the book drop outside.

How long does the virus stay on books?

As of August 13, 2021, we are no longer quarantining our books. This may change, should the virus continue to spike in our area.

Viruses dry up quickly on paper, libraries have received new recommendations to quarantine books for 24 hours. Studies have found that the Coronavirus on the inside pages on regular books are no longer detectable after 72 hours. A study, has found that on glossy pages and board books it takes 96 hours for the virus to become undetectable.  We ask that book pages not be sprayed, wiped, or otherwise made wet, as that would damage the book. You are free to use a disinfectant wipe on the plastic book cover, and to “quarantine” your books before use. Further, please wash your hands regularly, avoid touching your face, and do not cough or sneeze on the books.

Why is the book I have returned still on my account?

If it has been more than 7 days since you returned your item and it is still on your account, please call the library 315-322-5673.

How long can I keep my materials?

Two weeks to 4 weeks depending on the item. Libraries work best when everyone shares is proactive in their responsibility – so even if we do not have fines, we ask that you please honor our checkout time limits. If materials are not returned, after enough time passes we would consider the book “lost” and a bill would be sent to replace the item.

Will things change?

Yes. The library Board of Trustees and Director do not come to these decisions lightly – the safety of our staff and patrons is our top priority. For these reasons we will be constantly evaluating our processes, protective equipment, cleaning materials, and guidance from local health officials. Specific to the curbside pickup service, we are ensuring staff have appropriate personal protective equipment, and practicing social distancing while working.

At the moment we are limited to what we can accept. Please call and ask if we are accepting donations. Please do not leave donations on the curbside pickup table, and do not place donations in the book drop.

Hours for curbside

Monday 2:15pm to 6:45pm
Tuesday 11:15am to 1:45pm
Wednesday 2:15pm to 6:45pm
Thursday 11:15am to 1:45pm
Friday 10:15am to 1:45pm
Saturday CLOSED
Sunday CLOSED

As of August 13, 2021, we are “open” to the public during regular business hours, but we request that all patrons wear a mask while in the library.